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Shipping/Returns/Exchanges
SHIPPING
RETURNS
- In-Stock orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.
- We ship to most countries, but dangerous goods shipping regulations for some international countries limit our ability to ship the ElectraFin lithium battery to certain destinations. Email or call us if you would like a shipping quote.
- Discounted merchandise may take an additional 24-48 hours to process.
- On all International orders, aside from the shipping cost, it is the customer's responsibility to pay the import and customs duties and fees that are incurred as a result of the shipment.
- Please note we are not responsible for any lost, stolen or damaged items due to any parcel service fault.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Orders may be shipped in one piece, or multi-piece shipments at the discretion of Current Drives to ensure orders are safely packaged.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Purchased but not shipped: 10% processing fee
- Shipped but unopened the box is sealed (within 14 days): 25% restocking fee, customer pays shipping both ways. To be eligible for a return, your item must be unused, and free from dirt, dust or any fragrances, and in the same package and condition that you received it.
- No returns after 30 days.
- Used: No returns, except in certain cases of breakage/malfunction.
- Original shipping charges are non-refundable.
If your return passes our inspection, you may receive an exchange, store credit, or a refund. Please include a note with your return stating your order number, the reason for the return, and please let us know what you would like in return.
Additional non-returnable items:
- Special orders
- Sale Items
- Gift Cards
- Gifted orders
After contacting Current Drives and receiving an RMA number, returns may be shipped to:
Current Drives, Inc.
Attn: Online Returns
2622 NW Market Street Suite B
Seattle, Wa 98107
*Please include your RMA number on the box. If possible, please provide a tracking number to sales@currentdrives.com when your return shipment is sent out.
*If non-returnable items are returned without authorization from Current Drives customer service, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.
REFUNDS / EXCHANGES / STORE CREDITS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@currentdrives.com
SALE ITEMS
Unfortunately there are no returns for items on sale. All sale items are final sale, no refunds, exchanges or credits of any kind. If sale items are returned without authorization from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.
SPECIAL ORDERS
Unfortunately special orders are not returnable. Each special order is made specifically for each customer and are final sale, no refunds, exchanges or credits of any kind. If special orders are returned without expressed permission from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns. For international shipping of special orders, additional charges may apply to orders containing both in stock and special order items.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. If the gift giver had the order shipped to themselves to give to you later, unfortunately we will not be able to accept the return.
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